We aim to process all orders within 48 hours, however this is subject to change during busy periods such as Christmas and sale periods. Once your order has been processed and dispatched you will be notified via email.
We deliver to all UK mainland address, Isle of Man, Isle of Wight, Northern Ireland and Republic of Ireland, Scottish Highlands and Islands.
Deliveries will arrive between 9am and 6pm, Monday to Saturday excluding Bank Holidays.
Free delivery for all UK orders. Plus all worldwide orders over £50 will automatically receive free delivery at checkout.
International deliveries are sent tracked via Royal Mail.
Please note that delivery times are there as an indication and Zenergë Gemz cannot be held responsible for delays once an item has been dispatched.
Please note that if you give an incorrect address at checkout we are not liable and if the item is returned to us you will be responsible for any redelivery costs.
FREE UK 1st Class Tracked Delivery (2-4 working days)
International Delivery Europe (7-14 working days) - £8.95
Rest of World £9.55
Please allow up to 7 days processing time and an additional 3-4 weeks until delivery.
Please only email us asking where your order is if the designated delivery time has passed.
If we know there is going to be a delay, due to busy periods etc. we will always try to inform you ahead of time.
All sales are final on custom pieces.
We accept returns up to 10 days after receiving your item. Please contact us if you would like to return an order.
Please note all clearance stock and personalised orders are non-returnable
We are not able to resend orders that are returned to us by Royal Mail or their international delivery partners.
If your order is returned to us you will be refunded for the item total.
Please note delivery costs are non-refundable unless we are liable for mistakes on the shipping label.
If your order is customised you will be responsible for redelivery costs.