SHIPPING & RETURNS
Shipping
Zenergë Gemz ships Worldwide.
We aim to process all orders within 72 hours, however this is subject to change during busy periods such as Christmas and sale periods. Once your order has been processed and dispatched you will be notified via email.
Deliveries within the UK will arrive between 9am and 6pm, Monday to Saturday excluding Bank Holidays.
International deliveries are sent tracked via Royal Mail.
Please note that delivery times are there as an indication and Zenergë Gemz cannot be held responsible for delays once an item has been dispatched.
Please note that if you give an incorrect address at checkout we are not liable and if the item is returned to us you will be responsible for any redelivery costs.
UK 1st Class Tracked Delivery (2-4 working days) - £6.20
International Delivery Europe (3-7 business days) - £26
Rest of World (6-14 business days) - £21.50
*due to recent international shipping inflation costs. Prices have increased*
Returns Policy
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@zenergegemz.com.
You can always contact us for any return question at Info@zenergegemz.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@zenergegemz.com.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially completed. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@zenergegemz.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.